Refund policy

Returns & refunds — HD Jewelry

For help with any purchase, contact info@squishyuniversestore.com with your order number. HD Jewelry is your point of contact, whether your item is shipped from our own stock or by our fulfillment partner CJdropshipping. You do not need to contact CJ directly.

Items from HD Jewelry's own stock

You may request a return within 30 days after delivery for an item shipped from our own stock. For this voluntary return option, the item must be unused, unworn and in its original condition, with any tags and original packaging where reasonably possible. Please provide your order number or other proof of purchase.

You are responsible for return postage for an unused, change-of-mind return. This does not apply when an item is faulty, damaged or incorrect, or when applicable law requires us to cover the cost. Contact us before arranging postage so we can provide the appropriate instructions.

CJdropshipping-fulfilled items

For items fulfilled by CJdropshipping, we review claims for damaged, incorrect or missing items, and delayed or lost orders, with our fulfillment partner. We do not offer a voluntary change-of-mind return for these items, including when the correct item was supplied but a different size or style is preferred. This restriction does not limit any cancellation, return or other rights provided by applicable consumer law.

Please report a problem promptly. For delivery-related damage to ordinary CJ products, the supplier's reporting window is 30 days after delivery, so contacting us within that period helps us submit your claim. We may ask for photographs or video of the item, packaging and shipping label, together with a description of the issue. This supplier reporting window does not shorten your statutory rights for faulty or non-conforming goods.

Damaged, faulty, incorrect or missing items

Please contact us as soon as you notice a problem. We will review the evidence and explain the appropriate remedy, which may include a replacement, repair, partial refund or full refund, depending on the issue and your legal rights. Your rights against HD Jewelry do not depend on whether our supplier reimburses us.

How to return an item

Contact us before sending an item back. We will provide the correct return destination and instructions for your item; return destinations can differ by fulfillment method. An approved CJ return may need to be sent to a warehouse in China. Do not use the sender address on the parcel without checking with us.

A prepaid return label is not automatically included. We will explain who pays any applicable return cost before you send the item. Where we are responsible for the cost, we will arrange or explain the return method. Please keep your proof of postage; a tracked service is recommended. These instructions do not make a statutory cancellation dependent on our approval.

Delayed or lost orders and cancellations

If your order has not arrived within the stated estimate or tracking appears stalled, contact us so we can investigate with the carrier or fulfillment partner. We will explain the available next steps and any cancellation or refund rights that apply. You do not need to wait for a supplier's internal dispute deadline before asking us for help.

Contact us promptly if you want to cancel or correct an order. We cannot guarantee a change once processing or dispatch has started. Any statutory cancellation rights remain unaffected.

Refunds

We will notify you of the outcome of your return or claim. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. For voluntary returns, this normally follows receipt and inspection of the item. Your payment provider may take additional time to display the refund. Contact us if an expected refund has not arrived.

For a voluntary change-of-mind return, original delivery charges are not refunded unless required by applicable law. Refunds of taxes, duties or other charges are handled as required by law and according to who collected them.

Your consumer rights

Nothing in this policy removes or limits mandatory consumer rights. Where applicable, EU/EEA consumers generally have a 14-day right to withdraw from an online purchase without giving a reason, subject to legal exceptions, as well as rights when goods are faulty or do not match their description. To exercise an applicable withdrawal right, email us a clear statement that you wish to cancel. Statutory conditions and refund deadlines take priority over this policy's voluntary unused-return conditions and supplier claim procedures.

For an applicable change-of-mind withdrawal, you pay the direct return cost unless we agree to pay it or the law requires otherwise. We cover required return costs for faulty or incorrect items. Any standard outbound delivery charge that must legally be refunded will be refunded.

Contact: info@squishyuniversestore.com